Health Plus telephone number
Quick Answer / Executive Summary
"Health Plus" isn't one company — it's a name used by at least two distinct historical Medicaid managed-care organizations: Health Plus of New York (Brooklyn-based, founded 1984, acquired by Amerigroup in 2012 and later rebranded Empire BlueCross BlueShield HealthPlus) and HealthPlus of Michigan (Flint-based, sold its Medicaid business to Molina Healthcare in 2015). Because both have been acquired or rebranded, the safest way to find a current number is through your specific state's Medicaid marketplace site rather than an old third-party listing.
Key Takeaways at a Glance
- Health Plus of New York, founded in 1984 by Lutheran Medical Center in Brooklyn, was sold to Amerigroup in 2012 and later rebranded as Empire BlueCross BlueShield HealthPlus following Amerigroup's acquisition by Anthem.
- HealthPlus of Michigan, a separate and unrelated Flint-based organization founded in 1979, sold its Medicaid and MIChild business to Molina Healthcare in 2015 while retaining its commercial and Medicare lines under the HealthPlus name for a time.
- Because both organizations have gone through acquisitions and rebranding, a phone number found on an older web page is likely outdated — the current member services line depends on which successor entity now administers your specific plan.
- For New York Medicaid, Child Health Plus, or Family Health Plus questions, the state's official NY State of Health marketplace is the most reliable starting point for current contact information.
The Two Different 'Health Plus' Organizations
Health Plus of New York was a not-for-profit Medicaid managed-care plan founded in 1984, serving New York City and Nassau County; it was sold to Amerigroup in 2012 and later folded into Empire BlueCross BlueShield HealthPlus following Anthem's acquisition of Amerigroup. Separately, HealthPlus of Michigan was a Flint-based managed care organization founded in 1979 that sold its Medicaid and MIChild business specifically to Molina Healthcare in 2015, while continuing to operate its commercial and Medicare lines independently for a period afterward.
Why an Old Phone Number Is Likely Wrong
Both organizations underwent significant corporate changes over a decade ago, meaning any phone number published before those transitions is very likely disconnected or redirected. A 2015-era advertisement for the New York plan listed a toll-free number under the 'HealthPlus Amerigroup' transitional name, which itself changed again once the plan became Empire BlueCross BlueShield HealthPlus — illustrating how quickly this kind of contact information goes stale.
The Reliable Way to Find a Current Number
For New York Medicaid, Child Health Plus, or Family Health Plus coverage, the state's official NY State of Health marketplace (nystateofhealth.ny.gov) is the most reliable current resource, rather than searching for the original 'Health Plus' brand name. For Michigan-related coverage, checking directly with Molina Healthcare (for former Medicaid members) or the Michigan Department of Insurance and Financial Services is more reliable than an old HealthPlus of Michigan listing.
Real-Life Case Incident & Precedent
Precedent: There's no requirement that a managed-care organization's rebranded contact information be easy to find under its prior name; verifying your specific plan's current name through your state's official Medicaid or marketplace website is the reliable method after any large-scale industry acquisition like the ones both Health Plus organizations went through.
Case Study: Searching for an Outdated Plan Name
Scenario: A New York Medicaid enrollee searched 'Health Plus telephone number' to ask a billing question, based on paperwork she'd kept from years earlier, and reached a disconnected number.
Resolution & Judicial Outcome: After searching for her current plan's actual name (Empire BlueCross BlueShield HealthPlus) rather than the older 'Health Plus' brand, she found the correct current member services number and resolved her question.
Related Case Study Simulation:
Scenario: Calling the Wrong Insurance Phone Number Delays a Claim
What You Should Do: Step-by-Step Action Plan
1
Step 1: Check your most recent insurance card or plan documents for your plan's actual current name, not an older brand name you remember.
2
Step 2: If you're a New York Medicaid or Child Health Plus member, start at nystateofhealth.ny.gov for current contact information.
3
Step 3: If you were previously covered by HealthPlus of Michigan's Medicaid business, check directly with Molina Healthcare of Michigan.
4
Step 4: Avoid relying on an old advertisement, directory listing, or cached web page for contact information more than a few years old.
5
Step 5: If uncertain which organization applies to you, contact your state's Medicaid agency directly to confirm your current plan administrator.
Critical Mistakes to Avoid
- Assuming 'Health Plus' refers to a single, current company rather than two separate, now-acquired organizations.
- Calling a number from an old advertisement or directory listing without checking whether the organization has since been renamed.
- Confusing New York's Health Plus with the unrelated Michigan-based HealthPlus, which served an entirely different state and population.
- Not starting with your state's official Medicaid marketplace site when the specific successor plan name isn't clear.